Information We Collect

When you interact with our services, we collect information that helps us provide better financial education and support. This includes details you provide directly and some information we gather automatically.

• Contact details including name, email address, and phone number when you register for our programs
• Educational background and learning preferences to tailor our curriculum recommendations
• Payment information processed through secure third-party providers for course enrollment
• Usage data about how you interact with our learning platform and website
• Communication records when you contact our support team or participate in discussions
• Device and browser information for technical optimization and security purposes

How We Use Your Information

Your information helps us deliver meaningful financial education experiences. We use it to personalize your learning journey and keep you informed about relevant opportunities.

• Providing access to learning materials and tracking your educational progress
• Customizing course recommendations based on your interests and experience level
• Processing payments and managing your account subscription or enrollment status
• Sending important updates about your courses, schedule changes, or new content
• Improving our platform based on user feedback and usage patterns
• Ensuring platform security and preventing unauthorized access to accounts

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do work with trusted service providers to deliver our educational programs effectively.

• Payment processors who handle transactions securely on our behalf
• Email service providers for course communications and educational updates
• Learning management system providers who help deliver our online content
• Analytics services that help us understand platform usage (with anonymized data)
• Legal authorities when required by Australian law or to protect our users
• Business partners for joint educational programs (with your explicit consent)

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to helping you exercise these rights.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures include both technical and organizational safeguards.

• SSL/TLS encryption for all data transmission between your device and our servers
• Secure cloud hosting with Australian data centers and regular security updates
• Limited access to personal information on a need-to-know basis for authorized staff
• Regular backup procedures and disaster recovery planning to protect against data loss
• Ongoing monitoring for suspicious activity and potential security threats

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose.

• Course enrollment and progress data: Retained for 7 years after course completion
• Payment records: Kept for 7 years to comply with Australian taxation requirements
• Marketing communications: Removed within 30 days of unsubscribing
• Support communications: Retained for 3 years for quality improvement purposes
• Account information: Deleted within 90 days of account closure request
• Website analytics: Anonymized and retained for statistical analysis purposes

International Data Transfers

While we primarily store data within Australia, some of our service providers may process information internationally. We ensure appropriate safeguards are in place for any cross-border data transfers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience and analyze platform usage. You can control cookie settings through your browser preferences.

• Essential cookies for platform functionality and security
• Performance cookies to understand how users interact with our content
• Preference cookies to remember your settings and customization choices
• Marketing cookies for relevant educational content recommendations

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services and legal requirements. We'll notify you of significant changes through email or platform announcements.

Minor clarifications may be made without notice, but substantial changes will include a notification period before they take effect.